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I.T. Services in UofT ECE Department
The purpose of this site is to provide basic information for members of the University of Toronto's Department of Electrical and Computer Engineering on the department's computing environment.
Our staff provide I.T. support services for faculty, staff, graduate and undergraduate students. There are support staff specialist groups for each of these user bases.
Access to computers, servers and networking are subject to terms and conditions of access. Please read and observe these important conditions: Terms_of_use_and_access
ECE staff also provide support for office telephones, card and fob access to ECE labs and offices, wired ethernet connectivity in ECE offices and labs, software licensing support, and can also direct you where to go for services provided by other levels of the University:
- The Faculty of Applied Science and Engineering (FASE):
- FASE's ECF Engineering Computing Facility
- UofT ESC for centrally-administered services for all of UofT, including:
- T-Cards
- UTORid
- UTORmail service - username@utoronto.ca and username@mail.utoronto.ca
- Campus-wide UofT WiFi.
Undergraduate Computing Support
ECE, in collaboration with the FASE ECF, operates a number of drop-in computer labs with an array of standard workstations running Linux or Microsoft Windows, where all ECE undergrad students have login access on each PC.
Current students have card-swipe access to drop-in computing labs using their T-Card during hours when the drop-in labs are open. Food and drink are not allowed in computing labs.
In addition, ECE provides many specialized hardware teaching labs with computers interfaced to specialty devices such as robots, FPGA boards, oscilloscopes, lasers and photonic instruments, and power electronics. Access to specialty labs is based on course enrolment. Some labs have important safety training required before students can enter and use these labs. See your course syllabus for details.
See https://www.ece.utoronto.ca/undergraduate-students/hardware-computer-labs/ for more info on drop-in computing labs and hardware labs.
Admin Staff Support
Administrative staff include Admin Coordinators, Chair's office staff, mailroom staff, and student support admin staff in the Graduate Office and Undergraduate Office. I.T. support for all admin staff is provided by Roland Tan, under the direction of I.T. Director Jaro Pristupa.
Additional services for administrative functions are provided through ECE's public website plus the staff-only internal website, maintained by
Research Computing Support
The Research Computing Support (RCS) group provides I.T. support for professors, research staff and research graduate students within ECE (MASc and PhD) for research-related computing, as well as for network services. Computers may be administered by staff (“Tier 1”) or self-managed (“Tier 2” or “Tier 3”), at the option of the owner.
The RCS support team have an e-mail based request ticket tracker to log all incoming requests by email. In the near future, we may also start using a new, web-based support portal for ECE based on ServiceNow. More info on this will be posted as this develops.
For now, please direct all research computing support request via email to ecehelp at ece.toronto.edu to reach our current RT request tracking system for RCS support.
Terms of Use and Access
Use of ECE resources and network access are subject to UofT and ECE department policies. Please read the Terms and Conditions of Access.
The Terms of Use spell out our policies against:
- abuse;
- hacking, intrusion, forgery and impersonation;
- piracy and copyright violation
as well as restrictions on excessive use of bandwidth, peer-to-peer network file sharing, etc.
You are responsible for the use of your account and access to ECE resources through it. Do not share or disclose your password to anyone else. Be aware that hackers often send "phishing" emails claiming that you need to email them your login and password to keep your account open - never reply to such requests. ECEHELP will never ask you to email us your password. If in doubt, please call or visit our offices in GB253B and GB254.
We strive to keep these pages up to date with our changing computing and support environment. We welcome feedback and suggestions on how to make these pages clearer. Please send suggestions about these pages to: ecehelp at ece.toronto.edu.
- SOFTWARE