Differences

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--- userdoc:dos_and_donts [2016/10/13 16:18] – prall
+++ userdoc:dos_and_donts [2016/10/13 16:42] (current) – prall
@@ Line 1: / Line 1: @@
 ====== ECE do's and don'ts ======
-Please **DO** contact ecehelp at ece.utoronto.ca for help with all research computing needs
+Welcome to the ECE department at University of Toronto. As a research user (grad student, postdoc, RA, visiting professor/grad) there are many computing services available to you within ECE. This page highlights key pointers on accessing these services.
-Please **DO** ask how our support services work, including "tier 1"/"tier 2"/"tier 3"
-and what tier your supervisor opts for. This page goes over the different tiers: [link]
 ===== DO's: =====
-Please **DO** include your supervisor (CC email) when requesting a charged-back service:
+Please **DO** contact //ecehelp at ece.utoronto.ca// for help with all research computing needs
-  * creating a new account on research network
+Please **DO** consult our user documentation [[http://ecehelp.ece.utoronto.ca]]
+Please **DO** ask how our support services work, including "tier 1/tier 2/tier 3"
+and what tier your supervisor opts for. This page goes over what you need to know about these different tiers: [link]
+Please **DO** use CC: (email 'carbon copy') to include your supervisor when requesting a charged-back service:
+  * creating a new account on a research network
   * connecting a new or previously offline PC to Tier 1 or Tier 2 network
   * reassigning a Tier 1 or Tier 2 PC to a new user
@@ Line 15: / Line 20: @@
 Please **DO** let us know who is the new user is whenever a 'tier 2' PC is reassigned, **even though** it is user-managed!
+Please **DON'T ASSUME** we know everything about you:
+<code>subject: Help
+Email body: my computer doesn't work.
+Signed - Joe</code>
-Please **DON'T** assume we know everything about you (subject: Help / Email body: my computer doesn't work. Signed - Joe)
 Please **DO** help us with info in your initial contact:
   * are you a student? postdoc? visitor?