Welcome to the ECE department at University of Toronto. As a research user (grad student, postdoc, RA, visiting professor/grad) there are many computing services available to you within ECE. This page highlights key pointers on accessing these services.

Please DO contact ecehelp at ece.utoronto.ca for help with all research computing needs

Please DO consult our user documentation http://ecehelp.ece.utoronto.ca

Please DO ask how our support services work, including “tier 1/tier 2/tier 3” and what tier your supervisor opts for. This page goes over what you need to know about these different tiers: [link]

Please DO use CC: (email 'carbon copy') to include your supervisor when requesting a charged-back service:

• creating a new account on a research network
• connecting a new or previously offline PC to Tier 1 or Tier 2 network
• reassigning a Tier 1 or Tier 2 PC to a new user
• converting a PC from one support tier to another

Please DO let us know who is the new user is whenever a 'tier 2' PC is reassigned, even though it is user-managed!

Please DON'T ASSUME we know everything about you:

subject: Help 
Email body: my computer doesn't work. 
Signed - Joe

Please DO help us with info in your initial contact:

• are you a student? postdoc? visitor?
• who is your supervisor?
• where is your office/desk?
• what computer? (name, IP address?) What O/S is your PC running?

For network connection issues, please tell us:

• what is the jack number where your network cable connects to the network? Is it shared?
• what is the MAC address of your PC's *wired* ethernet interface [link]

I.e., don't just say “my computer {won't connect|needs Matlab|etc.}” and just assume we know what PC, where it is and what O/S it runs.

Please DO NOT share your account password or VPN password with any other user [link]

Please DO NOT plug in any unregistered device to a Tier 1 or Tier 2 network port, and DO NOT move known PCs to new ports without first contacting ecehelp - the port could be locked out and require resetting [link]

Please DO NOT manually assign IP addresses on Tier 1 or Tier 2 networks, e.g. don't try guessing IPs until you find one that doesn't collide (yet) [link]

Please DO NOT install your own wireless access points on campus [link]

Please DO NOT run peer-to-peer networking such as BitTorrent on any UofT network, wired or wireless [link]

Please DO NOT install or run pirated software or post any content in violation of copyright or of non-disclosure agreements