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--- userdoc:start [2023/06/02 16:18] – prall
+++ userdoc:start [2023/06/08 17:23] (current) – prall
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 ====== I.T. Services in UofT ECE Department ======
-The purpose of this site is to provide basic information for members of the University of Toronto's Department of Electrical and Computer Engineering on the department's computing environment.
+The purpose of this site is to provide basic information on the ECE department's computing environment.
-Our staff provide I.T. support services for faculty, staff, graduate and undergraduate students. There are support staff specialist groups for each of these user bases.
+The Edward S. Rogers Senior Department of Electrical and Computer Engineering (ECE) is a department within the Faculty of Applied Science and Engineering (FASE) of University of Toronto.
-Access to computers, servers and networking are subject to terms and conditions of access. Please read and observe these important conditions: [[userdoc:start#Terms_of_use_and_access]]
+ECE's staff provide support services for faculty, staff, graduate and undergraduate students. Our staff includes I.T. support specialist groups for each of these user bases. This page covers ways to contact the right support group to get help on all issues around I.T.: computers, software, networking, remote access, and what you can do on your own devices.
-ECE staff also provide support for office telephones, card and fob access to ECE labs and offices, wired ethernet connectivity in ECE offices and labs, software licensing support, and can also direct you where to go for services provided by other levels of the University:
+**Use of University I.T. resources are subject to terms and conditions of access.\\
+Please read and observe these important conditions: [[userdoc:start#Terms_of_use_and_access]]**
+ECE staff also provide support for office telephones, card and fob access to ECE labs and offices, wired ethernet connectivity in ECE offices and labs, software licensing support. We can also direct you where to go for services provided by other levels of the University:
+  * The Faculty of Applied Science and Engineering (FASE):
+    * FASE's [[https://www.ecf.utoronto.ca|ECF Engineering Computing Facility]]
+  * UofT ESC for centrally-administered services for all of UofT, including:
+    * T-Cards
+    * UTORid
+    * UTORmail service - username@utoronto.ca and username@mail.utoronto.ca
+    * Campus-wide UofT WiFi
+    * UTORvpn for remote access to the campus network
+       * lets you visit journal sites as a subscriber
-  * The Faculty of Applied Science and Engineering (FASE), including ECF
-  * Centrally-administered services for all of UofT, such as T-Cards, UTORid, and UofT Wifi.
 ===== Undergraduate Computing Support =====
-ECE operates a number of drop-in computer labs with an array of standard workstations running Linux or Microsoft Windows, where all ECE undergrad students have login access on each PC.
+ECE, in collaboration with the FASE ECF, operates a number of drop-in computer labs with an array of standard workstations running Linux or Microsoft Windows, where all ECE undergrad students have login access on each PC.
 Current students have card-swipe access to drop-in computing labs using their T-Card during hours when the drop-in labs are open. Food and drink are not allowed in computing labs.
@@ Line 22: / Line 33: @@
 See [[https://www.ece.utoronto.ca/undergraduate-students/hardware-computer-labs/]] for more info on drop-in computing labs and hardware labs.
 ===== Admin Staff Support =====
-Administrative staff include Admin Coordinators, Chair's office staff, mailroom staff, and student support admin staff in the Graduate Office and Undergraduate Office. I.T. support for all admin staff is provided by Roland Tan, under the direction of I.T. Director Jaro Pristupa.
+Administrative staff include Admin Coordinators, Chair's office staff, mailroom staff, and student support admin staff in the Graduate Office and Undergraduate Office. I.T. support for all admin staff is provided by Administrative Computing Support Specialist Roland Tan, under the direction of I.T. Director Jaro Pristupa.
+Additional services for administrative functions are provided through ECE's public website plus the staff-only internal website, maintained by the Applications Programmer, reporting to the Director of Information Technology, Jaro Pristupa.
-Additional services for administrative functions are provided through ECE's public website plus the staff-only internal website, maintained by
 ===== Research Computing Support =====
-The [[userdoc:rescomp_start|Research Computing Support (RCS) group]] provides I.T. support for professors, research staff and research graduate students within ECE (MASc and PhD) for research-related computing, as well as for network services. Computers may be administered by staff ("Tier 1") or self-managed ("Tier 2" or "Tier 3"), at the option of the owner.
+The [[userdoc:rescomp_start|Research Computing Support (RCS) group]] provides I.T. support for professors, research staff and research graduate students within ECE (MASc and PhD) for research-related computing, as well as for network services. ECE RCS operate our own email and web servers for research uses, in addition to the UTORmail service and the ECE department website.
+Research computing end users work on desktop and laptop computers belonging to ECE research professors and assigned to members of their research group, as well as personally owned devices being used in connection with your research, such as your own laptop or home PC. Computers in ECE offices may be administered by staff ("Tier 1") or self-managed ("Tier 2" or "Tier 3"), at the option of the owner. See
+Also, in many cases, there are network servers and computing resources shared by members of one or more professors' research groups. Shared servers also may be administered by ECE staff or by end-users. Your supervisor can explain what computing resources are available to you, and who administers them.
 The RCS support team have an e-mail based request ticket tracker to log all incoming requests by email. In the near future, we may also start using a new, web-based support portal for ECE based on ServiceNow. More info on this will be posted as this develops.
 For now, please direct all research computing support request via email to //**ecehelp at ece.toronto.edu**// to reach our current RT request tracking system for RCS support.
 ====== Terms of Use and Access ======
-Use of ECE resources and network access are subject to UofT and ECE department policies. Please read the [[userdoc:policies|Terms and Conditions of Access]].
+Use of ECE resources and network access are subject to UofT and ECE department policies. Please read the full list of policies posted here: [[userdoc:policies|Terms and Conditions of Access]].
+You are responsible for the use of your login account and access to UofT and ECE resources through it. **Do not share or disclose your password to anyone else.**
 The Terms of Use spell out our policies against:
@@ Line 48: / Line 70: @@
   * hacking, intrusion, forgery and impersonation;
   * piracy and copyright violation
-as well as restrictions on excessive use of bandwidth, peer-to-peer network file sharing, etc.
+as well as restrictions on peer-to-peer network file sharing, excessive use of bandwidth, etc.
-You are responsible for the use of your account and access to ECE resources through it. Do not share or disclose your password to anyone else. Be aware that hackers often send [[http://www.antiphishing.org/consumer_recs.html|"phishing"]] emails claiming that you need to email them your login and password to keep your account open - never reply to such requests. ECEHELP will never ask you to email us your password. If in doubt, please call or visit our offices in GB253B and GB254.
+Be aware that hackers often send [[http://www.antiphishing.org/consumer_recs.html|"phishing"]] emails claiming that you need to email them your login and password or visit an embedded link and give that information to keep your account open - never click on such links or reply to such requests. Our staff will never ask you to email us your password. If in doubt, please call or visit your I.T. support staff in person.
 We strive to keep these pages up to date with our changing computing and support environment. We welcome feedback and suggestions on how to make these pages clearer. Please send suggestions about these pages to: //**ecehelp at ece.toronto.edu**//.
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-  * [[contact|Staff Contact Information]]
+  * [[contact|Research Computing I.T. Staff Contact Information]]
   * [[policies|Terms and Conditions for access]]